Privacy
At PFHLA, we recognize the sensitive nature of your personal and business information.
For your protection, all information transmitted by you to us while visiting this
website is secured using the latest technology in software encryption and security.
PFHLA provides this privacy policy in order to demonstrate our firm commitment to
Internet privacy and to make you aware of our privacy practices, and of the choices
you can make about the way your personal and business information is collected and
used by PFHLA. The areas covered in this policy are as follows:
What personal information does PFHLA collect?
For each visitor to our website:
As a matter of practice, we collect the domain name, e-mail address, Uniform Resource
Locator (URL), and Internet Protocol (IP) address of visitors to our website. Information
is also collected on those who communicate with us via e-mail, as well as those
who provide us with their personal information through surveys, site registrations,
or sweepstakes entries. In addition, PFHLA collects aggregate information on what
pages visitors' access or visit.
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How is this information used by PFHLA?
The information PFHLA collects is used by us to improve the content of our website,
customize the content for individual visitors, notify visitors about our website
updates, and contact customers for marketing purposes. Where appropriate, we share
aggregated statistical information with our business partners. These statistics
do not include personally identifying information.
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E-mail:
If you supply us with your e-mail address, you may receive periodic e-mails from
us with information on new products and services or upcoming events. If you do not
want to receive e-mails from us in the future, please let us know by sending us
an e-mail at the below address, calling us at the below telephone number, or writing
to us at the below address. PFHLA will not rent, sell, or share your email information
with other companies.
Postal Mail:
If you supply us with your postal address, you may receive periodic mailings from
us with information on new products and services or upcoming events. If you do not
wish to receive such mailings, please let us know by calling us at the number provided
below, e-mailing us at the below address, or writing to us at the below address.
You may also receive mailings from other companies. You can, however, have your
name put on our do-not-share list by calling us at the number provided below, e-mailing
us at the below address, writing to us at the below address. Please provide us with
your exact name and address. We will be sure your name is removed from the list
we share with other organizations.
Phone:
Persons who supply us with their telephone numbers online may receive telephone
contact from PFHLA with information regarding new products and services or upcoming
events. If you do not wish to receive such telephone calls, please let us know by
sending us an e-mail at the below address, calling us at the below telephone number,
or writing to us at the below address. We will be sure your name is not shared with
other organizations.
With respect to Ad Servers:
We do not partner with, or have special relationships with, any ad server companies.
Survey Information:
We may on occasion seek information on our customer base via electronic or print
surveys. Participation is optional. Survey contact information (name, e-mail, address,
etc.) is used to request more information in relation to the survey when necessary.
We may also use contact information to send out personalized and/or targeted promotional
material on pigeonforgelodging.com or other third parties. Survey participants may
opt-out of future mailings by following the instructions in the mailing. Surveys
also capture demographic information (zip code, age, income level, etc.). This information
is used to tailor the shopping experience of pigeonforgelodging.com visitors on
a personalized basis.
Web Analysis:
On a regular basis, PFHLA may send some or all of the information gathered by our
collection processes (as set forth in this Privacy Statement) to EU Concepts, a
company that works on our behalf to provide us with a service that assists us in
analyzing this information. This service allows us to better meet our customers'
product and/or service needs. EU Concepts is contractually bound against using the
information we provide to them beyond what is necessary to assist us. If you have
any questions regarding our use of EU Concepts please send us an e-mail at the below
address, call us at the below telephone number, or write to us at the below address.
If you would like more information from EU Concepts about these services, including
how to opt out of them, please
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How is my personal information secured?
Credit Card Processing and Security:
At pigeonforgelodging.com , our secure server encrypts all payment information that
you transmit to us while using our site. We use the latest 128-bit encryption technology
to keep your personal information safe, including your user name, password, and
credit card number and expiration date. The encryption process takes personal information
and converts it into code that is securely transmitted over the Internet. If you
experience fraudulent use of your credit card as a result of using your credit to
make a purchase through pigeonforgelodging.com , you must notify your credit card
provider in accordance with its reporting rules and procedures.
If your credit card provider holds you liable for some portion of the unauthorized
charges, and if the unauthorized use of your credit card resulted (through no fault
of your own) from the use of your credit card to purchase through the secure server
at pigeonforgelodging.com , then PFHLA will reimburse you for the liability up to
a maximum of $50.
Credit card transactions are handled by a third-party financial institution that
receives the credit card number and other personal identifying information only
to verify the credit card numbers and process transactions.
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What is the policy of PFHLA Partner Stores?
Product Information:
pigeonforgelodging.com contains information on a wide variety of products and services.
We also provide links to partner, affiliate, and manufacturer sites for additional
information on their products and services. While we try to ensure that these sites
adhere to a privacy policy that is consistent with this policy, we are not responsible
for the privacy practices or content of other websites and do not make any representations
regarding how such sites use customer information.
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Partner Store Information:
We work with a variety of partner stores and service providers to fulfill the needs
of our customers. Information (name, shipping address, phone numbers, etc.) gathered
at pigeonforgelodging.com branded or co-branded partner stores is used to contact
customers in regards to orders placed or services provided when necessary.
Affiliate Information:
pigeonforgelodging.com offers an affiliate program for qualified websites. Participation
is optional and based on pigeonforgelodging.com approval. Application information
is used to determine eligibility in the pigeonforgelodging.com affiliate program.
Account information of approved affiliates is maintained for the purposes of communication
between pigeonforgelodging.com and its affiliates. If an application is denied for
any reason, pigeonforgelodging.com does not retain account information on the applicant.
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How might this policy change in the future?
Future Use:
From time to time, we may use customer information for new, unanticipated uses not
previously disclosed in our privacy notice. If our information practices change
at some time in the future, we will post the policy changes to our website to notify
you of these changes and provide you with the ability to opt out of these new uses.
If you are concerned about how your information is used, you should check back at
our website periodically. Customers may prevent their information from being used
for purposes other than those for which it was originally collected by calling us
at the number provided below, e-mailing us at the below address, or writing us at
the below address.
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How do I contact PFHLA:
PFHLA
P. O. Box 1401
Pigeon Forge, TN 37868
We can also be reached at 1-888-318-6698or by email at info@pigeonforgelodging.com.
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